| 2003 |
Article |
The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne Citation : Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, vol. 16, pp. 106-118, 2003 |
| 2002 |
Article |
The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne, Fjermestad, Jerry Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002 |
| 2016 |
Article |
Exploring the Efficiency and Effectiveness of Employment Policy Program for Vulnerable People Lee, Eun Joo, Cho, Yoon Cheong Citation : International Business & Economics Research Journal, vol. 15, no. 4, pp. 193-208, 2016 |
| 2006 |
Article |
Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies Cho, Yoon Cheong, Agrusa, Jerome Citation : Information Technology & Tourism, v.8, no.3/4, pp.179 - 195, 2006 |
| 2021 |
Article |
Fostering Attitudes and Customer Satisfaction for Sustainability by Electric Car-Sharing Lee, Jinseo, Cho, Yoon Cheong Citation : The Journal of Industrial Distribution & Business, vol. 12, no. 5, pp. 37-46, 2021 |
| 2016 |
Article |
Investing the Impact of Justice Dimension and Perceived Value on Customer Satisfaction for Sharing Economy of Accommodation Kim, Bokyeong, Cho, Yoon Cheong Citation : Journal of Business & Economics Research, vol. 14, no. 4, pp. 153-170, 2016 |
| 2016 |
Article |
Exploring Factors that Affect Destination Brand in the Tourism Industry Choi, Yura, Cho, Yoon Cheong Citation : Journal of Marketing Thought, vol. 3, no. 3, pp. 1-10, 2016 |
| 2016 |
Article |
Exploring Attitude and Satisfaction to Evaluate the Effectiveness of Development Education Program in Public Sector Cho, Kwang-geol, Cho, Yoon Cheong Citation : Journal of Marketing Thought, vol. 3, no. 3, pp. 24-31, 2016 |
| 2016 |
Article |
Exploring the Relationship among Resident Dissatisfaction, Complaints, and Reward in the Urban Development: Locally Unwanted Land Use Development Lee, Kyung Bok, Cho, Yoon Cheong Citation : Journal of Marketing Thought, vol. 3, no. 2, pp. 1-12, 2016 |
| 2016 |
Article |
Investigating the Performance and Customer Satisfaction on Free Economic Zone? Lee, Sunhye, Cho, Yoon Cheong Citation : Journal of Marketing Thought, vol. 3, no. 2, pp. 39-47, 2016 |
