Contents
Showing results 1 to 3 of 3
| Issue Date | Type | Title |
|---|---|---|
| 2002 | Article | The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002 |
| 2003 | Article | The Impact of Product Category on Customer Dissatisfaction in Cyberspace Citation : BUSINESS PROCESS MANAGEMENT JOURNAL, v.9, no.5, pp.635 - 651, 2003 |
| 2006 | Book Chapter | Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction Book : Electronic Customer Relationship ManagementPublisher : M.E. Sharpe, Inc. |
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