Stakeholder's mental model on the causality and priority of the civil service reform agenda in the Maldives

Abstract

This research paper is based on stakeholder’s mental models on the civil service human resource management reform in the Maldives based on causality and priorities of the Human resource management reform agenda. Due to the lack of intervention on the civil service human resource reform process, lack of morality and lack of motivation, lack of services in different organization within this sector had multiple issues in the Maldives for the last three decades. This research paper was conducted based on the civil service employee’s interviews from employees holding different positions across Human resource departments and other functional departments. Key stakeholder ideas are incorporated on their views on Governmenfs focus on reforming civil sector of Maldives. I have approached this research due to lack of studies done including employees, opinion and suggestions. In the public sector most of the researches had been done by experts with their opinion on ensuring reform in the civil service sector. This research paper is based on interviewed civil servant's ideas and suggestions of the reform agenda on the priorities of the seven factors. The stakeholder’s mental model in the civil service human resource reform, can be done based on this research paper’s final model, which is entirely focused on the stakeholders5 priorities and their orders. Those priorities are given by the interview of the civil servants of the Maldives. Interviewed employees has given the priorities based on the following factors: 1) Accountability, 2) Employees Satisfaction, 3) Performance Management System, 4) Customer Satisfaction, 5) Compensation Equality, 6) Training Opportunities and 7) Transparency.