The Role of e-government in enabling administrative reform in the public sector

Abstract

The advancement in technological innovations worldwide, along with the rising demand for better service delivery, pressures governments to promote new technologies for shifting from the "traditional" bureaucracy to a more efficient, modern one based on scientific analysis. In this sense, the information of communication technology -ICT- enables people to communicate across the country and helps reduce time-consuming and routine in the government. However, challenges exist in knowing which ICT could function as a tool for government modernization. The purpose of this research is to study progress the role of e-government in enabling administrative reform in the Kurdistan Regional Government -KRG-. Also, identify the various obstacles and steps to help the improvement of government system processes. In addition, the research establishes a strategic plan which enhances the government projects, on the other hand, to understand the people in Kurdistan Region-Iraq (KRI''s) needs and participation in reform to reduce the routine and increase transparency. This research involves the use of secondary and primary data that includes the design of the questionnaires and random sampling to collect the data from responses in the ministries and departments in the KRG. Thus, it is stakeholders to experience the usage and impact of ICT in enabling administrative reform in the KRG. Based on the outcome from the analysis of this research, it could summarize that e- government has an important role in enabling administrative reform, reduce corruption and lead in the quality of work to do promotion of good governance in the public sector in KRG. However, does not guarantee to enable administrative reform and end of the corruption, if the environment of establishment e-government project is not applicable.