Fostering Attitudes and Customer Satisfaction for Sustainability by Electric Car-Sharing
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Lee, Jinseo | - |
dc.contributor.author | Cho, Yoon Cheong | - |
dc.date.available | 2021-06-01T01:42:56Z | - |
dc.date.created | 2021-06-01 | - |
dc.date.issued | 2021-05 | - |
dc.identifier.issn | 2233-4165 | - |
dc.identifier.uri | https://archives.kdischool.ac.kr/handle/11125/42026 | - |
dc.identifier.uri | 10.13106/jidb.2021.vol12.no5.37 | - |
dc.description.abstract | Purpose: The purpose of this paper is to explore factors that affect electric car-sharing by highlighting issues of environmental sustainability and customer attitude and satisfaction. Research design, data and methodology: This study examined customers‟ perception on those issues by using electric car-sharing as usages of both electric car and car-sharing play a key role to improve sustainability. Online survey was applied to collect the data. This study also applied factor and regression analyses for data analysis. Results: The results of this study showed that effects of proposed factors including cost efficiency, emotion, safety, health, and sustainability on attitude toward electric car-sharing on attitude were significant. The results also showed that the effects on intention, satisfaction, and loyalty were significant. Conclusions: This study provides policy and managerial implications. By dealing with factors of electric car-sharing service, this study offers necessity of better strategies and policies for electric car-sharing service to electric car businesses and policy makers. This study also suggests that businesses should develop appropriate strategies for the improved usage of electric car-sharing by considering sustainability and improving relationships with customers. Further, government should consider to develop proper policies for sustainability by promoting the usages of electric car-sharing. | - |
dc.language | English | - |
dc.publisher | 한국유통과학회 | - |
dc.title | Fostering Attitudes and Customer Satisfaction for Sustainability by Electric Car-Sharing | - |
dc.type | Article | - |
dc.identifier.bibliographicCitation | The Journal of Industrial Distribution & Business, vol. 12, no. 5, pp. 37-46 | - |
dc.identifier.kciid | ART002716709 | - |
dc.description.journalClass | 2 | - |
dc.description.isOpenAccess | Y | - |
dc.citation.endPage | 46 | - |
dc.citation.number | 5 | - |
dc.citation.startPage | 37 | - |
dc.citation.title | The Journal of Industrial Distribution & Business | - |
dc.citation.volume | 12 | - |
dc.contributor.affiliatedAuthor | Cho, Yoon Cheong | - |
dc.identifier.doi | 10.13106/jidb.2021.vol12.no5.37 | - |
dc.subject.keywordAuthor | Sustainability | - |
dc.subject.keywordAuthor | Attitude | - |
dc.subject.keywordAuthor | Customer Satisfaction | - |
dc.subject.keywordAuthor | Electric Car-sharing | - |
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