Contents

Using government websites to enhance democratic E-governance: A conceptual model for evaluation

Seulki Lee-Geiller / Lee, Tae Jun

Abstract

The last few decades have witnessed unprecedented transformations in every sector of society, resulting from the explosive advancement of information and communication technologies. This drastic development has raised the hopes of citizens for better lives, in both developing and advanced countries, urging innovation in government to make it more competent. Due to e-business revolutions, governments around the world have applied similar principles and technologies to government by opening their websites for more efficient publication of information and more effective delivery of public services. While a government website is an important venue for citizens to participate in public affairs and decision-making processes, early e-government practices tended to overlook democratic purposes by focusing on the features of e-business and information systems. There have been increasing criticisms that e-government system design has focused mainly on the provider's perspectives. Reflecting on the theoretical implications of this, we argue that a government website should facilitate democratic processes involving not only information sharing and delivery of better public services, but also deliberation and coproduction. The purpose of this study is to probe into multidimensional features that enable government websites to fulfill their promises. Developing an integrative model for evaluating a government website, namely the Democratic E-governance Website Evaluation Model, we conducted a qualitative meta-analysis of four strands of literature: information systems, business, public administration, and democratic theory. Our study contributes to the literature by extending the purview of e-government website analysis beyond the question of citizens' acceptance and towards the issue of their engagement, bringing a stimulating view of citizens as active agents in governance, and it provides a holistic model for public authorities to improve their websites to facilitate democratic e-governance that helps to create more effective public outcomes.

Issue Date
2019-04
Publisher
Pergamon Press Ltd.
Keywords Plus
MULTIPLE-ITEM SCALE; PUBLIC VALUE PERSPECTIVE; OPEN DATA POLICIES; ELECTRONIC SERVICES; POLITICAL EFFICACY; CITIZEN; PARTICIPATION; ADOPTION; QUALITY; TRANSPARENCY
Keywords(Author)
E-government; E-governance; Democratic governance; Democratic e-governance; Participatory governance; Government website; Website evaluation
DOI
10.1016/j.giq.2019.01.003
Journal Title
Government Information Quarterly
Start Page
208
End Page
225
ISSN
0740-624X
Language
English
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