Contents

Investigating Utility, Attitude, Intention, and Satisfaction of Skill-Sharing Economy

Soo-Jung La / Cho, Yoon Cheong

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Abstract

Purpose - Previous studies examined effects of sharing economy in the fields such as accommodation and automobile sector, while there are lack of researches in the field of skill-sharing economy. By classifying skill-sharing into general and special skill-sharing, this study explored effects of variables such as transaction utility, social utility, sustainability utility, emotional utility, economic utility, and trust utility, on attitudes, intention, satisfaction, and loyalty of demand (i.e., customers) and supply (i.e., providers) sides, potential, and actual customers.

Research design, data, and methodology - Data were collected via both online and offline surveys. This study applied factor analysis and multiple regression analysis for findings.

Results – Results show that utilities for general suppliers’ skill-sharing are significant than other cases. Among utilities, this study found that trust utility shows significant for the cases of special customers’, general suppliers’ and special suppliers’ potential skill-sharing. The results implies that trust is crucial in the transaction of the sharing economy.

Conclusions – Enhanced managerial systems help resolve issues on the sharing economy. This study provides implications what are positive effects of skill-sharing economy and recommends proper establishment of the sharing economy.

Issue Date
2019-01
Publisher
KODISA
Keywords(Author)
Skill-sharing Economy; Utility Factors; Attitude, Intention to Use; Satisfaction
DOI
10.13106/ijidb.2019.vol10.no1.39.
Journal Title
Journal of Industrial Distribution & Business
Start Page
39
End Page
49
ISSN
2233-4165
Language
English
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