Improving Public Service in Airport Immigration Process through Innovation

Chung, Myung-ju / Ko, Gang-in / Shin, Hee-young

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dc.contributor.authorChung, Myung-ju-
dc.contributor.authorKo, Gang-in-
dc.contributor.authorShin, Hee-young-
dc.description.abstractSince 2005, Incheon International Airport was rated the best airport worldwide by Airports Council International every year. It is also rated as the world’s cleanest airport and the world’s best international transit airport by Skytrax (Skytrax 2017). As such, Korea is considered an international hub. Incheon Immigration Office is responsible for the annual inspection of more than 22 million passenger arrivals and departures. The administrative service of the immigration system became a criterion by which to evaluate the overall level of administrative services performed by overnmental organizations throughout Korea. At this time, customer satisfaction was lower than at other major airports, due in part to long wait times. As such, Korea began to look at innovating its immigration inspection process to improve customer satisfaction through more effective methods. An immigration inspection service has two primary requirements for delivering advanced inspection service: to promote security and efficiency, and to establish cooperation among various agencies. This case documents how the Incheon Immigration Office made large gains in efficiency at a low-cost burden.en_US
dc.description.tableOfContentsSummary Chapter 1 Introduction Chapter 2 Goals and Outcome Evaluation of Innovative Inspection Policies 1. Goals 2. Outcome Evaluation: Before and After Innovation 3. Contribution to National Development Chapter 3 Background and Necessity of Innovative Inspection Policy 1. National and International Situation during Innovation 2. Introduction of Innovation and Environmental Analysis 3. Goal and Major Policy-Making Process 4. Analysis of Comparable Systems in Other Countries Chapter 4 Strategies and System in Process of Innovation 1. Set-up of Overall Process of Innovation 2. Management of Organizational Structure for Policy Implementation 3. Enactment and Amendment of Law in Innovation Process Chapter 5 Detailed Content of Innovation and Status 1. Major Content 2. Development of Innovation Process 3. Challenges and Solutions of Execution Process 4. Analysis of Success Factors Chapter 6 Application of Immigration Inspection to Developing Countries 1. Strengths of Korea’s Innovated Inspection Process 2. Considerations for Innovation in Developing Countries· References-
dc.format.extent99 p.-
dc.publisherKDI School of Public Policy and Management, World Banken_US
dc.publisherKDI School of Public Policy and Management-
dc.relation.isPartOfSeries(KSP) Modularization of Korea's Development Experience ; 2014-17-
dc.titleImproving Public Service in Airport Immigration Process through Innovationen_US
dc.title.alternative2014 경제발전경험모듈화사업 : 출입국 심사 정책의 혁신-
dc.subject.keywordAdministration_ICT; Immigration and Naturalization Service - Korea-
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