Contents

Evaluating e-government implementation in public service delivery

KENENISSA KEBEDE, Desta

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Abstract

The purpose of this study is to assess e-government implementation in public service delivery and to examine stakeholders/customers trust on e-government service. This study applied Technology Acceptance Model (TAM) to investigate factors affect e-government

implementation.

The results indicate that factors ICT infrastructure, human capital, online service, risks and

barriers are significantly affected ease of use and usefulness of e-government services.

Specifically, I investigate two major issues in my research – (1) the intention to improve egovernment service by selected organizations (2) service provider perception on stakeholder/customer trust on e-government service provided.

This study also find that the intention to improve e-government service is better in all selected organizations. Whereas perceived stakeholders/customer trust level in e-government service is similar in all selected organizations which is insignificant.

Advisors
Cho, Yoon Cheong
Department
KDI School, Master of Public Policy
Issue Date
2017
Publisher
KDI School
Description
Thesis(Master) --KDI School:Master of Public Policy,2017
Keywords
Internet in public administration.; Electronic government information.; Public administration--Information resources management.
Contents
I. INTRODUCTION

II. LITERATURE REVIEW

III. Theoretical Background

IV. Hypothesis Development

V. Research Methods

VII. Conclusions

VIII. References
Pages
iv, 46 p.
URI
https://archives.kdischool.ac.kr/handle/11125/32122
Type
Thesis
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