Evaluating e-government implementation in public service delivery
The purpose of this study is to assess e-government implementation in public service delivery and to examine stakeholders/customers trust on e-government service. This study applied Technology Acceptance Model (TAM) to investigate factors affect e-government
The results indicate that factors ICT infrastructure, human capital, online service, risks and
barriers are significantly affected ease of use and usefulness of e-government services.
Specifically, I investigate two major issues in my research – (1) the intention to improve egovernment service by selected organizations (2) service provider perception on stakeholder/customer trust on e-government service provided.
This study also find that the intention to improve e-government service is better in all selected organizations. Whereas perceived stakeholders/customer trust level in e-government service is similar in all selected organizations which is insignificant.
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