Contents

Electronic Customer Relationship Management

Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction

Cho, Yoon Cheong / Fjermestad, Jerry(Author)

DC FieldValueLanguage
dc.contributor.authorCho, Yoon Cheong-
dc.contributor.authorFjermestad, Jerry-
dc.date.available2018-12-06T05:16:17Z-
dc.date.issued2006-
dc.identifier.isbn0-7656-1327-1-
dc.identifier.issn1554-6152-
dc.identifier.urihttps://archives.kdischool.ac.kr/handle/11125/29527-
dc.format.extent210-
dc.languageENG-
dc.publisherM.E. Sharpe, Inc.-
dc.relation.isPartOfElectronic Customer Relationship Management-
dc.titleUsing Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction-
dc.typeBook-
dc.description.isChapterTRUE-
dc.citation.endPage50-
dc.citation.startPage34-
dc.contributor.affiliatedAuthorCho, Yoon Cheong-
dc.type.docType저서-
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