Contents
Electronic Customer Relationship Management
Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Cho, Yoon Cheong | - |
| dc.contributor.author | Fjermestad, Jerry | - |
| dc.date.available | 2018-12-06T05:16:17Z | - |
| dc.date.issued | 2006 | - |
| dc.identifier.isbn | 0-7656-1327-1 | - |
| dc.identifier.issn | 1554-6152 | - |
| dc.identifier.uri | https://archives.kdischool.ac.kr/handle/11125/29527 | - |
| dc.format.extent | 210 | - |
| dc.language | ENG | - |
| dc.publisher | M.E. Sharpe, Inc. | - |
| dc.relation.isPartOf | Electronic Customer Relationship Management | - |
| dc.title | Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction | - |
| dc.type | Book | - |
| dc.description.isChapter | TRUE | - |
| dc.citation.endPage | 50 | - |
| dc.citation.startPage | 34 | - |
| dc.contributor.affiliatedAuthor | Cho, Yoon Cheong | - |
| dc.type.docType | 저서 | - |
- Files in This Item:
- There are no files associated with this item.
- Appears in Collections:
Click the button and follow the links to connect to the full text. (KDI CL members only)
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.