Electronic Customer Relationship Management
Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Cho, Yoon Cheong | - |
dc.contributor.author | Fjermestad, Jerry | - |
dc.date.available | 2018-12-06T05:16:17Z | - |
dc.date.issued | 2006 | - |
dc.identifier.isbn | 0-7656-1327-1 | - |
dc.identifier.issn | 1554-6152 | - |
dc.identifier.uri | https://archives.kdischool.ac.kr/handle/11125/29527 | - |
dc.format.extent | 210 | - |
dc.language | ENG | - |
dc.publisher | M.E. Sharpe, Inc. | - |
dc.relation.isPartOf | Electronic Customer Relationship Management | - |
dc.title | Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction | - |
dc.type | Book | - |
dc.description.isChapter | TRUE | - |
dc.citation.endPage | 50 | - |
dc.citation.startPage | 34 | - |
dc.contributor.affiliatedAuthor | Cho, Yoon Cheong | - |
dc.type.docType | 저서 | - |
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