Institutional and Managerial Dimensions of Digital Government Development in the Republic of Korea

Abstract

Suggests that the evolvement of e-government development in Korea implies a transformation requiring a high degree of political willingness and commitment to support the national agenda of e-government under a long-term strategy of development. The e-government system was initiated in Korea for two reasons: (1) to reform the civil service and improve transparency in government; and (2) to shift the economic paradigm from an industrial-based growth economy to a knowledge-based economy and an information-based society, through technology. The path taken by Korea in its e-government development shows the importance of three critical factors: establishing institutions and laws at an early stage; having long-term presidential leadership; and putting in place appropriate mechanisms. Specific strategies include securing financial resources; focusing on improved services; ensuring collaboration and coordination; demonstrating the success of pilot e-government projects; building operational leadership capacity; and investing in human resource development. Findings point to presidential leadership as the most significant success factor of the Korean e-government development.