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Research in Public Policy Analysis and Management, Volume 18,: The Many Faces of Public Management Reform in Asia-Pacific Region

Do leadership and management for results matter? A case study of local e-government performance in South Korea

Kim, Soonhee(Author)

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Abstract

Government service delivery is undergoing change as a result of innovations in information technology (IT). Scholars and practitioners have paid attention to electronic-government (e-government) as a strategic tool for delivering services through the Internet and thus enhancing service quality, as well as streamlining internal operations (Council for Excellence in Government [CEG], 2000; Center for Technology in Government, 1999; Ho, 2002; Norris & Moon, 2005; West, 2004). Many local governments have also initiated e-government development and taken advantage of internet-based applications to facilitate community development and communication with constituents (Benjamin, 2001; Modesitt, 2002), as well as to provide online application services (Ho, 2002; Norris & Moon, 2005). E-government brings with it the potential for greater cost-efficiency, enhanced citizen involvement, improved service quality, and increased transparency. Although e-government has the potential to provide many benefits, little research has been conducted on e-government performance and the influence of public management on e-government performance in local government.

Issue Date
2009
Publisher
Emerald Group Publishing Limited
Pages
27
DOI
10.1108/S0732-1317%282009%290000018014
Start Page
307
End Page
333
ISBN
978-1-84950-639-7
Language
ENG
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