Contents

South Korean Public Officials'Perceptions of Values, Failure, and Consequences of Failure in E-Government Leadership

Kim, Soonhee / Kim, Donghwan

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Abstract

Electronic government (e-government) holds the potential to provide a long list of benefits, including easier access to public information, enhanced citizen involvement, more efficient public service, and increased accountability. This article introduces a competing values approach as a conceptual framework for identifying e-government value and describing potential e-government effectiveness models: organizational learning, digital democracy, information security, and cost efficiency. Using data from a survey of South Korean public officials, this article identifies e-government values as perceived by public officials. This research also analyzes public officials’ perceptions of partial failures in their e-government efforts and appropriate consequences for failing to achieve e-government goals. The article concludes with a number of suggestions for e-government effectiveness and management leadership.

Issue Date
2003-06
Publisher
M E SHARPE INC
Keywords
e-government effectiveness models, e-government failure
Citation
Public Performance and Management Review, v.26, no.4, pp.360 - 375, 2003
URL
https://www.tandfonline.com/doi/abs/10.1177/1530957603252583
Journal Title
Public Performance and Management Review
Start Page
360
End Page
375
ISSN
1530-9576
Language
English
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