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Factors Affecting State Government Information Technology Employee Turnover Intentions

Kim, Soonhee

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Abstract

Electronic government expansion is creating the complex challenges of managing an effective information technology (IT) workforce in the public sector. Survey questionnaires were sent to IT employees working in the central IT departments of two state governments to analyze how job characteristics, work environment, and human resource management practices influence their turnover intentions. Results show that work exhaustion, an emphasis on participatory management, and opportunities for advancement were statistically significant variables affecting state government IT employee turnover intentions, and that salary satisfaction was not a statistically significant factor. Suggestions are offered for improving IT employee retention rates in government agencies.

Issue Date
2005-06
Publisher
American Society for Public Administration
Keywords Plus
turnover intention; state government; work environment; human resource management
Keywords(Author)
Human resource management; State government; Turnover intention; Work environment
Citation
The American Review of Public Administration, v.35, no.2, pp.137 - 156, 2005
DOI
10.1177/0275074004273150
Journal Title
The American Review of Public Administration
Start Page
137
End Page
156
Language
English
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