IT Employee Job Satisfaction in the Public Sector

Abstract

Survey questionnaires were sent to state government IT employees in the United States to analyze how job characteristics, work environment, pay satisfaction, and advancement opportunities influence IT employee job satisfaction. The study results showed that job clarity, effective communications with management, a participatory management approach, organizational support of career development, opportunities for advancement, and family-friendly policies are all significant variables affecting the job satisfaction of IT employees. The effect of pay satisfaction on IT employee job satisfaction was not significant. This study also found gender differences in factors affecting IT employee job satisfaction. Job clarity was found to have a positive effect on male IT employees'; job satisfaction, but was not significant for female IT employees. Among female IT employees, available family-friendly policies were found to have a positive effect on job satisfaction but it showed no significant effect on job satisfaction among male IT employees.