Contents

A strategic response to the financial crisis: an empirical analysis of financial services advertising before and during the financial crisis

Lee, Tae Jun / Chung, Won Jun / Talyor, Ronald E.

Abstract

Purpose
– This paper aims to investigate how the US financial services organizations (FSOs) provided marketing information and the way they strategically used various appeals through their advertising before and during the current financial crisis.

Design/methodology/approach
– This takes the form of a content analysis examining a total of 2,480 financial services ads (FSA) in print magazines within two periods – the two years before the crisis (2005 to 2006) and the two years during the crisis (2007 to 2008).

Findings
– This study showed three significant findings: because of the economic struggle, there was a significant decline across the two periods in the total number of yearly FSA; the economic crisis led to a significant increase in the use of informational message strategies across all FSOs; and financial value and atmospherics appeals were predominant after the crisis. However, each FSO used appeals in a different way.

Research limitations/implications
– This study focused on only print media. A future research project aimed at other traditional media such as television and new media such as the internet or weblogs could provide additional analysis of financial advertising strategies.

Practical implications
– The findings of this study suggest that FSOs may rely much more heavily on informational than on transformational approaches during an economic crisis. The findings may provide further valuable implications for non‐profit institutions and international marketers.

Originality/value
– This study contributes in several ways to understanding of the strategic communicative reactions of FSOs during the crisis.

Issue Date
2011
Publisher
EMERALD GROUP PUBLISHING LIMITED
DOI
10.1108/08876041111129146
Journal Title
JOURNAL OF SERVICES MARKETING
Start Page
150
End Page
164
ISSN
0887-6045
Language
English
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