Contents

공공갈등관리를 위한 갈등정보체계(DB)의 구축 및 활용방안 연구: 갈등관리전문가 및 이해당사자의 인식을 중심으로

A Study on A Conflict Information Database for Public Conflict Management - Based on the Needs of Conflict Management Professionals and Stakeholders -

김광구 / 김동영

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Abstract

Improvement of public conflict management system has been key agenda for administrations in Korea since early 2000s. Despite major efforts to institutionalize alternative dispute resolution and participatory governance, public conflicts do not seem to be managed effectively.
This paper focuses on the roles of information as one of the components in conflict management system with an assumption that some information may affect perception and strategies of stakeholders in ways to motivate them to use more efficient and effective mechanisms rather than strategies that rely on power or rights.
This paper surveyed the needs and perceptions of conflict management professionals and stakeholders about necessary information to help them resolve conflict more effectively. This paper argues that establishing conflict information database may contribute to improving current conflict management system in Korea.

Issue Date
2012-04
Publisher
한국비교정부학회
Keywords(Author)
갈등관리체계; 갈등정보체계; 갈등전문가; 중립자; 이해당사자; 인식조사
DOI
10.18397/kcgr.2012.16.1.271
Journal Title
한국비교정부학보
Start Page
271
End Page
294
ISSN
1598-964X
Language
Korean
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