Contents

E-Participation, Transparency, and Trust in Local Government

Kim, Soonhee / Lee, Jooho

Abstract

This article examines the relationship between electronic participation (e‐participation) and trust in local government by focusing on five dimensions of the e‐participationprocess: (1) satisfaction with e‐participation applications, (2) satisfaction with government responsiveness to e‐participants, (3) e‐participants’ development through the participation, (4) perceived influence on decision making, and (5) assessment of government transparency. Using data from the 2009 E‐Participation Survey in Seoul Metropolitan Government, this article finds that e‐participants’ satisfaction with e‐participation applications is directly associated with their development and their assessment of government transparency. The findings reveal that e‐participants’ satisfaction with government responsiveness is positively associated with their perceptions of influencing government decision making. Furthermore, there is a positive association between e‐participants’ perception of influencing government decision making and their assessment of government transparency. Finally, the article finds that there is a positive association between e‐participants’ assessment of government transparency and their trust in the local government providing the e‐participation program.

Issue Date
2012-08
Publisher
WILEY-BLACKWELL
DOI
10.1111/j.1540-6210.2012.02593.x
Journal Title
Public Administration Review
Start Page
819
End Page
828
ISSN
0033-3352
Language
English
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