Contents

Online Shoppers' Response to Price Comparison Sites

Jung, Kwon / Cho, Yoon C. / Lee, Sun

Abstract

Customers' perceptions of price differ in the online environment due to the presence of price comparison sites. The purpose of this study is to examine how price comparison sites affect price and value perceptions of online shoppers across different product types and price consciousness levels of online shoppers. The results of the study indicate that the price information provided by an online price comparison site influences online shoppers' perceptions of internal reference prices. However, the influence of a price comparison site on value perception differs according to product type. As evidenced by the significant interaction effect between product type and price comparison site information, the presence of price comparison sites increases both transaction and acquisition value perceptions for the non-look-and-feel product category (e.g., notebook computers), but not for the look-and-feel product category (e.g., jeans). Contrary to the expectation, online shoppers' price consciousness influences their price and value perceptions independently of price comparison site information. (C) 2014 Elsevier Inc. All rights reserved.

Issue Date
2014-10
Publisher
ELSEVIER SCIENCE INC
Keywords
Price comparison site; Product type; Price consciousness; Price and value perceptions
DOI
10.1016/j.jbusres.2014.04.016
Journal Title
JOURNAL OF BUSINESS RESEARCH
Start Page
2079
End Page
2087
ISSN
0148-2963
Language
English
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