Contents

Justice, Dissatisfaction and Public Confidence in the E-Governance

Cho, Yoon Cheong

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Abstract

Studies of technology acceptance, public satisfaction, and public confidence have been applied to the field of public administration. However, the relationship of perceived fairness, or justice, to dissatisfaction with electronic adoption in e-governance has been must less examined. The purpose of the study is to investigate the relationships between perceived justice, dissatisfaction, willingness to complain, satisfaction with complaint handling, and public confidence in the context of e-governance. Factor analysis, regression analysis, t-testing, and ANOVA are applied to examine relationships. Overall, procedural and interactional justice, but not distributive justice, were positively associated with dissatisfaction, and the effects of interactional justice were stronger than those of procedural justice. Public confidence was negatively associated with willingness to complain and positively associated with satisfaction with complaint handling. The findings of this study have theoretical and managerial implications for satisfaction and justice theory in the context of e-governance.

Issue Date
2015-11
Publisher
재단법인 서암순창장학회
Keywords
Justice, Dissatisfaction, Complaining Behavior, Public Confidence, and E-Governance
Citation
Journal of Marketing Thought, v.2, no.3, pp.1 - 12, 2015
URL
http://www.ejmt.org/justice-dissatisfaction-and-public-confidence-in-the-egovernance/
Journal Title
Journal of Marketing Thought
Start Page
1
End Page
12
ISSN
2288-915
Language
English
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