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Issue Date Type Title
2003 Article The Impact of Product Category on Customer Dissatisfaction in Cyberspace

Cho, Yoon Cheong, Im, Il, Fjermestad, Jerry, Hiltz, Starr Roxanne

Citation : BUSINESS PROCESS MANAGEMENT JOURNAL, v.9, no.5, pp.635 - 651, 2003
2002 Article The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty

Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne, Fjermestad, Jerry

Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002
2006 Article Measuring E-Satisfaction Of Interactive Online Communication System

Cho, Yoon Cheong

Citation : Review of Business Information Systems, v.10, no.4, pp.1 - 16, 2006
2016 Article Investing the Impact of Justice Dimension and Perceived Value on Customer Satisfaction for Sharing Economy of Accommodation

Kim, Bokyeong, Cho, Yoon Cheong

Citation : Journal of Business & Economics Research, v.14, no.4, pp.153 - 170, 2016
2006 Article Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies

Cho, Yoon Cheong, Agrusa, Jerome

Citation : Information Technology & Tourism, v.8, no.3/4, pp.179 - 195, 2006
2005 Article Assessing Country-of-Origin Effects: The Impact of An International Event

Cho, Yoon Cheong, Ha, Joseph

Citation : JOURNAL OF APPLIED BUSINESS RESEARCH, v.21, no.3, pp.47 - 59, 2005
2015 Article Exploring Factors That Affect Usefulness, Ease Of Use, Trust, And Purchase Intention In The Online Environment

Cho, Yoon Cheong, Sagynov, Esen

Citation : International Journal of Management & Information Systems, v.19, no.1, pp.21 - 36, 2015
2015 Article Exploring Brand Awareness and Purchase Intention on Complete and Ingredient Brands of Smartphone

Eom, Joongi, Cho, Yoon Cheong

Citation : Journal of Marketing Thought, vol. 2, no. 2, pp. 68-79, 2015
2015 Article Exploring Antecedents & Consequences of Customer Satisfaction With Smartphones: Implications for CRM

Kim, Arum, Cho, Yoon Cheong

Citation : Journal of Business & Economics Research, v.13, no.4, pp.215 - 230, 2015
2014 Article Online Shoppers' Response to Price Comparison Sites

Jung, Kwon, Cho, Yoon Cheong, Lee, Sun

Citation : Journal of Business Research, vol. 67, no. 10, pp. 2079-2087, 2014
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