Results 1-2 of 2 (Search time: 0.001 seconds).
Issue Date | Type | Title |
---|---|---|
2003 | Article | The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management Citation : Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, vol. 16, pp. 106-118, 2003 |
2002 | Article | The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002 |