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Issue Date Type Title
2020 Article Exploring Determinants of Performance Indicator and Customer Satisfaction of Accommodation Sharing

Cho, Yoon Cheong

Citation : The Journal of Asian Finance, Economics and Business, vol. 7, no. 3, pp. 201-210, 2020
2003 Article The Impact of Product Category on Customer Dissatisfaction in Cyberspace

Cho, Yoon Cheong, Im, Il, Fjermestad, Jerry, Hiltz, Starr Roxanne

Citation : BUSINESS PROCESS MANAGEMENT JOURNAL, v.9, no.5, pp.635 - 651, 2003
2003 Article The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management

Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne

Citation : Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, vol. 16, pp. 106-118, 2003
2002 Article The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty

Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne, Fjermestad, Jerry

Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002
2016 Article Exploring the Efficiency and Effectiveness of Employment Policy Program for Vulnerable People

Lee, Eun Joo, Cho, Yoon Cheong

Citation : International Business & Economics Research Journal, vol. 15, no. 4, pp. 193-208, 2016
2016 Working Paper Exploring Determinants of Country of Origin and Product Category on Perceived Value and Satisfaction: Comparison Analysis of the Newly Emerging vs. Developed Country

Kang, June Mi E., Cho, Yoon Cheong

Series : KDI School Working Paper 16-24
2006 Book Chapter Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction

Cho, Yoon Cheong, Fjermestad, Jerry

Book : Electronic Customer Relationship ManagementPublisher : M.E. Sharpe, Inc.
2015 Working Paper Exploring Utility, Attitude, Intention to Use, Satisfaction, and Loyalty in B2C/P2P Car-Sharing Economy

Lee, Sunme, Cho, Yoon Cheong

Series : KDI School Working Paper 15-15
2014 Working Paper Justice, Dissatisfaction, and Public Confidence in the E-Governance

Cho, Yoon Cheong

Series : KDI School Working Paper 14-11
2006 Article Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies

Cho, Yoon Cheong, Agrusa, Jerome

Citation : Information Technology & Tourism, v.8, no.3/4, pp.179 - 195, 2006
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