| 2020 |
Article |
Exploring Determinants of Performance Indicator and Customer Satisfaction of Accommodation Sharing Cho, Yoon Cheong Citation : The Journal of Asian Finance, Economics and Business, vol. 7, no. 3, pp. 201-210, 2020 |
| 2003 |
Article |
The Impact of Product Category on Customer Dissatisfaction in Cyberspace Cho, Yoon Cheong, Im, Il, Fjermestad, Jerry, Hiltz, Starr Roxanne Citation : BUSINESS PROCESS MANAGEMENT JOURNAL, v.9, no.5, pp.635 - 651, 2003 |
| 2003 |
Article |
The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne Citation : Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, vol. 16, pp. 106-118, 2003 |
| 2002 |
Article |
The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne, Fjermestad, Jerry Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002 |
| 2016 |
Article |
Exploring the Efficiency and Effectiveness of Employment Policy Program for Vulnerable People Lee, Eun Joo, Cho, Yoon Cheong Citation : International Business & Economics Research Journal, vol. 15, no. 4, pp. 193-208, 2016 |
| 2016 |
Working Paper |
Exploring Determinants of Country of Origin and Product Category on Perceived Value and Satisfaction: Comparison Analysis of the Newly Emerging vs. Developed Country Kang, June Mi E., Cho, Yoon Cheong Series : KDI School Working Paper 16-24 |
| 2006 |
Book Chapter |
Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction Cho, Yoon Cheong, Fjermestad, Jerry Book : Electronic Customer Relationship ManagementPublisher : M.E. Sharpe, Inc. |
| 2015 |
Working Paper |
Exploring Utility, Attitude, Intention to Use, Satisfaction, and Loyalty in B2C/P2P Car-Sharing Economy Lee, Sunme, Cho, Yoon Cheong Series : KDI School Working Paper 15-15 |
| 2014 |
Working Paper |
Justice, Dissatisfaction, and Public Confidence in the E-Governance Cho, Yoon Cheong Series : KDI School Working Paper 14-11 |
| 2006 |
Article |
Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies Cho, Yoon Cheong, Agrusa, Jerome Citation : Information Technology & Tourism, v.8, no.3/4, pp.179 - 195, 2006 |
