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Issue Date Type Title
2013 Article Exploring Relationship Among Customer Dissatisfaction, Complaints, And Loyalty In The Virtualized Environment: Roles Of Advanced Services

Cho, Yoon Cheong

Citation : International Business & Economics Research Journal, vol. 12, no. 11, pp. 1343-1360, 2013
2011 Article Analyzing Online Customer Dissatisfaction Toward Perishable Goods

Cho, Yoon C.

Citation : JOURNAL OF BUSINESS RESEARCH, v.64, no.11, pp.1245 - 1250, 2011
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