Contents

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Issue Date Type Title
2003 Article The Impact of Product Category on Customer Dissatisfaction in Cyberspace

Cho, Yoon Cheong, Im, Il, Fjermestad, Jerry, Hiltz, Starr Roxanne

Citation : BUSINESS PROCESS MANAGEMENT JOURNAL, v.9, no.5, pp.635 - 651, 2003
2003 Article The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management

Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne

Citation : Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, vol. 16, pp. 106-118, 2003
2002 Article The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty

Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne, Fjermestad, Jerry

Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002
2006 Book Chapter Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction

Cho, Yoon Cheong, Fjermestad, Jerry

Book : Electronic Customer Relationship ManagementPublisher : M.E. Sharpe, Inc.
2006 Article Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies

Cho, Yoon Cheong, Agrusa, Jerome

Citation : Information Technology & Tourism, v.8, no.3/4, pp.179 - 195, 2006
2009 Article Assessing Customer's Attitudes/Expectations Toward Online Grocery Businesses

Cho, Yoon Cheong

Citation : Journal of Business & Economics Research, v.7, no.7, 2009
2008 Article When Sports Equal Big Bucks For A Tourist Destination: A Three-Year Comparative Study Of The Honolulu Marathon

Agrusa, Jerome, Lema, Joseph D., Botto, Todd, Cho, Yoon Cheong

Citation : The Consortium Journal of Hospitality and Tourism, vol. 12, no. 1, pp. 5-12, 2008
2004 Article User's Attitudes Toward Movie-Related Websites and E-Satisfaction

Cho, Yoon Cheong, Ha, Joseph

Citation : Journal of Business & Economics Research, vol. 2, no. 3, pp. 13-26, 2004
2009 Article A Cross-Cultural Comparison Analysis Of Customer Attitudes Toward Mobile Phone Services In the U.S. And Korea

Cho, Yoon Cheong

Citation : International Business & Economics Research Journal, vol. 8, no. 4, pp. 13-25, 2009
2007 Article How The Media Is A Significant Promotional Tool To Deliver Marketing Messages To Audiences?

Cho, Yoon Cheong, Agrusa, Jerome

Citation : International Business & Economics Research Journal, vol. 6, no. 10, pp. 61-74, 2007
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