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Issue Date Type Title
2006 Article Measuring E-Satisfaction Of Interactive Online Communication System

Cho, Yoon Cheong

Citation : Review of Business Information Systems, v.10, no.4, pp.1 - 16, 2006
2004 Article Consumer Choice Behavior on the Web: The Effects of Product Attributes on Willingness to Purchase

Cho, Yoon Cheong, Ha, Joseph

Citation : Journal of Business & Economics Research, vol. 2, no. 10, pp. 75-87, 2004
2006 Book Chapter Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction

Cho, Yoon Cheong, Fjermestad, Jerry

Book : Electronic Customer Relationship ManagementPublisher : M.E. Sharpe, Inc.
2006 Article Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies

Cho, Yoon Cheong, Agrusa, Jerome

Citation : Information Technology & Tourism, v.8, no.3/4, pp.179 - 195, 2006
2005 Article Assessing Country-of-Origin Effects: The Impact of An International Event

Cho, Yoon Cheong, Ha, Joseph

Citation : JOURNAL OF APPLIED BUSINESS RESEARCH, v.21, no.3, pp.47 - 59, 2005
2004 Article User's Attitudes Toward Movie-Related Websites and E-Satisfaction

Cho, Yoon Cheong, Ha, Joseph

Citation : Journal of Business & Economics Research, vol. 2, no. 3, pp. 13-26, 2004
2003 Article The Impact of Product Category on Customer Dissatisfaction in Cyberspace

Cho, Yoon Cheong, Im, Il, Fjermestad, Jerry, Hiltz, Starr Roxanne

Citation : BUSINESS PROCESS MANAGEMENT JOURNAL, v.9, no.5, pp.635 - 651, 2003
2003 Article The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management

Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne

Citation : Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, vol. 16, pp. 106-118, 2003
2002 Article The Effects of Post-Purchase Evaluation Factors on Online vs. Offline Customer Complaining Behavior: Implications for Customer Loyalty

Cho, Yoon Cheong, Im, Il, Hiltz, Roxanne, Fjermestad, Jerry

Citation : Advances in Consumer Research, vol. 29, no. 1, pp. 318-326, 2002
2009 Article A Cross-Cultural Comparison Analysis Of Customer Attitudes Toward Mobile Phone Services In the U.S. And Korea

Cho, Yoon Cheong

Citation : International Business & Economics Research Journal, vol. 8, no. 4, pp. 13-25, 2009
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