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Issue Date | Type | Title |
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2015 | Article | Justice, Dissatisfaction and Public Confidence in the E-Governance Citation : Journal of Marketing Thought, vol. 2, no. 3, pp. 1-12, 2015 |
2013 | Article | Exploring Relationship Among Customer Dissatisfaction, Complaints, And Loyalty In The Virtualized Environment: Roles Of Advanced Services Citation : International Business & Economics Research Journal, vol. 12, no. 11, pp. 1343-1360, 2013 |