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| Issue Date | Type | Title |
|---|---|---|
| 2013 | Article | Exploring Relationship Among Customer Dissatisfaction, Complaints, And Loyalty In The Virtualized Environment: Roles Of Advanced Services Citation : International Business & Economics Research Journal, vol. 12, no. 11, pp. 1343-1360, 2013 |
| 2011 | Article | Analyzing Online Customer Dissatisfaction Toward Perishable Goods Citation : JOURNAL OF BUSINESS RESEARCH, vol. 64, no. 11, pp. 1245-1250, 2011 |
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Subject
- Virtualization 2
- BEHAVIOR 1
- CHOICE 1
- Complaining Behavior 1
- CONSEQUENCES 1
- DECISIONS 1
- Justice 1
- Loyalty 1
- MARKET 1
- Perishable goods 1