Contents
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| Issue Date | Type | Title |
|---|---|---|
| 2006 | Book Chapter | Using Electronic Customer Relationship Management to Maximize/Minimize Customer Satisfaction/Dissatisfaction Book : Electronic Customer Relationship ManagementPublisher : M.E. Sharpe, Inc. |
| 2006 | Article | Assessing Use Acceptance and Satisfaction Toward Online Travel Agencies Citation : Information Technology & Tourism, v.8, no.3/4, pp.179 - 195, 2006 |
| 2006 | Article | Measuring E-Satisfaction Of Interactive Online Communication System Citation : Review of Business Information Systems, vol. 10, no. 4, pp. 1-16, 2006 |
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